Voice Quick Start Guide

Congratulations! Your phone service is now active. Next, you need to hook your telephone into the phone port on the fiber modem. Once you have your phone connected, make a test call to ensure everything is working properly. If the phone isn’t working, please contact our 24/7 Tech Support at 888-857-4959.

The next step to ensure you’re getting the maximum from your service is to set up and customize your voicemail.

First time Login/Reset Passcode:

  •  Dial *98
  • Enter default passcode 8642 and press # (first-time setup).
  • Following passcode has expired prompt, enter a new passcode and press #.
  • Re-enter permanent passcode and press #.
  • Follow the rest of the prompts to record names and greetings.

Now that you have your voicemail setup please see the menu options for your voicemail.

Main Voicemail Menu options:

  • [1] To access voicemail.
  • [3] Record name.
  • [8] To change the passcode.
  • [9] To exit the voice portal.
  • [#] To repeat this menu.

Voicemail Greetings:

  • Dial *98.
  • Enter the passcode and press #.

Access Voicemail Options:

  • [1] To listen to messages.
  • [2] To change mailbox busy greeting.
  • [3] To change mailbox no answer greeting.
  • [5] To compose and send a new message.
  • [7] To delete all messages.
  • [*] To go to the CommPilot voice portal.
  • [#] To repeat this menu.

If you need additional support with your service, please contact our 24/7 Tech Support 888-857-4959.

Thank you for trusting Rapid Fiber with your internet and voice needs.