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Background

What is Rapid Fiber Internet?

Rapid Fiber Internet was founded on the same principles that brought us Suwannee Valley Electric Cooperative (SVEC) over 85 years ago. We are reinvesting in the Suwannee Valley by bringing 100% fiber-to-the home broadband internet service to our homes and businesses. We understand that access to high-speed internet service is essential for fostering educational opportunities, access to quality healthcare, and an economy characterized by a robust workforce and business growth.

At Rapid Fiber Internet, we are managed and operated by employees who embody the same attitude and spirit you have grown to know and trust from SVEC. We have also partnered with the best in the business to bring you exceptional service. Our partners, Conexon, Calix, and Momentum not only bring decades of experience but are dedicated to Rapid Fiber Internet, SVEC, and the cooperative’s consumer-members.

We are a local company dedicated to improving our community’s quality of life through the delivery of highly reliable and affordable high-speed internet service, coupled with exceptional customer service.

The Technology

What is a Fiber-to-the-home (FTTH) network?

Fiber-optic cables are made up of tiny strands of glass that carry data using light waves, resulting in optimum internet speeds and reliability. Most internet providers use some fiber in their systems but use copper lines for the final connections to the home, resulting in slower speeds. We believe 100% FTTH is the best, most sustainable communications choice.

With FTTH service, customers will enjoy “symmetrical” speeds, i.e., the same high speeds whether uploading or downloading. A fiber-optic network can carry an extremely high amount of data and is more reliable than other networks because it’s less susceptible to interference and damage from lightning and other acts of nature.

About the Internet Service

What equipment is required?

You are not required to provide any equipment. You will be provided with an Optical Network Terminal (ONT), which functions as a modem, and a GigaSpire Wi-Fi router which will deliver a very powerful, state-of-the-art “managed” Wi-Fi signal for your home. If you have a very large or multi-story home, you may wish to rent 1 or more extenders from Rapid Fiber Internet.

What is Managed Wi-Fi?

Every subscription for Rapid Fiber Internet’s internet service comes with free technical support and a Wi-Fi router that provides “managed” Wi-Fi. This allows our technicians to assist you remotely with any issues that may arise with your service. You will also receive complementary access to the myRapid HQ app, allowing you access and control of your home’s network.

Can I use my own equipment?

You must use the Optical Network Terminal (ONT) provided by Rapid Fiber Internet to receive internet service.

We also strongly recommend that you use the GigaSpire router provided with your subscription, which will allow you to receive Managed Wi-Fi. Without Managed Wi-Fi remote technical support for internet and phone services will not be available.

The GigaSpire router not only provides Managed Wi-Fi, but also contains the latest Wi-Fi 6 technology that enables faster Wi-Fi and download speeds, and lets you add more smart home devices without slowing down your internet experience. The GigaSpire will also allow you to easily connect wireless extenders for larger homes.

Do I have to return the equipment if I cancel service?

Yes. Equipment must be returned to the Rapid Fiber Internet office within 30 days of canceling service. Customers are required to complete a form upon returning the equipment. For additional information, please contact 866-647-2743 or info@rapid-fiber.com.

Is data unlimited?

Yes. Use as much data as you want with no caps or throttling, as long as you comply with the terms and conditions of service.

Signing up for Service

Who can get Rapid Fiber Internet?

Our goal is to ultimately make high-speed fiber internet available to all SVEC consumer-members throughout Hamilton, Lafayette, and Suwannee counties, and northern Columbia County. Service may be offered to non-SVEC members in the future, but the priority is on serving SVEC members first.

How did you decide who can get service first?

The fiber-optic network will follow the path of our electric footprint, with a goal of ensuring the most efficient and logical design and construction process. This efficiency will allow us to offer service at an affordable price for consumers. The network will be built in 3 phases and out from 1 substation at a time.

In selecting the substations included in each phase, we considered:

  • Poles and infrastructure “health”: How much work may need to be completed to accommodate the fiber optic cable.
  • Revenue projections: More densely populated areas where many people take service will generate revenues more quickly, thereby helping to ensure the entire project remains financially viable.
  • The location chosen for gaining direct internet access (DIA). DIA is fully dedicated bandwidth that is not shared with other entities and offers unvarying symmetrical download and upload speeds.
How will I know when I can sign up?

Once construction of the fiber network has been completed in your specific area, we will notify you of service availability so you can sign up.

How does the installation process work?
  • Rapid Fiber Internet will pull fiber along SVEC’s power lines and attach the fiber to the home or business.
  • The fiber will run in the same manner as the power lines. If electric service comes from overhead lines, so will the fiber. If your service comes from underground lines, so will the fiber.
  • Next, the fiber line will be attached to a box near the electric meter where the inside wiring connects with the outside wiring.
  • Finally, the fiber is connected to a fiber jack inside the home or business, where it’s plugged into the Optical Network Terminal (ONT) Rapid Fiber Internet will provide.

Once outside installation is complete, a representative from Rapid Fiber Internet will contact the customer to schedule an appointment for an in-home installer to finalize the connection and test the service.

About the Phone Service