Quality Assurance Technician – Rapid Fiber Internet, LLC*

Job Details

Status

open

End Date

Until Filled

Job Description

This position will work to assure excellent product and service quality across the entire fiber optic network and ensure excellent customer satisfaction is maintained at all times. The QA Technician will assist in fiber system troubleshooting and repair coordination; drop and installation contractor quality assurance training and network quality level monitoring (including occasional customer equipment installation and installation quality monitoring), as well as drop- and installation-related safety protocol compliance.

*Rapid Fiber Internet, LLC, was created by Suwannee Valley Electric Cooperative (SVEC) to operate as an internet service provider.  Rapid Fiber is wholly owned and managed by SVEC.  Like SVEC, Rapid Fiber offers competitive wages and benefits and is an equal-opportunity employer.

Job Related Qualifications

Education/Experience:

      Required

  • High School Diploma or Equivalent/GED
  • Three or more years of experience in QA in an electronics environment
  • Knowledge of QA measurement, assessment and reporting in an electronics, IT, or networking environment

      Preferred

  • AS or AA degree in quality assurance, networking, engineering, or IT
  • 6σ Yellow Belt or similar quality system assurance certifications
  • Calix Platform E9, ONT’s and GigaSpire equipment experience
  • Knowledge of LAN/WAN, PON and related technologies
  • Technical School networking or security coursework and training

 

Computer Skills:

  • Knowledge of Microsoft 365 and Microsoft Windows-based Office software for word processing (Word), spreadsheets (Excel), presentations (PowerPoint), meetings (Teams), and communications/email (Outlook)
  • Ability to work with server- and cloud-based databases and networking software

 

Competencies/Skills:

• Outstanding oral and written communication skills and interpersonal abilities
• Excellent organizational, documentation, and time-management skills
• Great attention to detail and accuracy
• Ability to maintain strict confidentiality
• Strong work ethic and an ability to work independently and as part of a team
• Ability and desire to innovate by improving processes and policies
• Treats people with respect; works with great integrity and ethics
• Adaptability to changes in the work environment
• Acts professionally in all situations and environments
• Willingness and eagerness to learn and grow in the position and the company

Benefits Information

  • Medical, prescription, dental, and vision insurance
  • Paid time off
  • Life insurance
  • 401k retirement savings plan
  • Job training and continuous education
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

Notice of Equal Opportunity Employment

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.